# Simple Affiliate Help Center

> Advice and answers from the SA team

## Getting Started with Simple Affiliate

- [How to use Simple Affiliate](https://help.simple-affiliate.com/en/articles/4238695-how-to-use-simple-affiliate.md): Simple Affiliate Walk through Video
- [How to onboard your affiliates \(Classic customer accounts\)\[Deprecated\]](https://help.simple-affiliate.com/en/articles/4219581-how-to-onboard-your-affiliates-classic-customer-accounts-deprecated.md): The Onboarding Process for Shopify's classic customer accounts. Note: This feature has been deprecated, and merchants will be forced to migrate to their new customer account configuration.
- [How to manually add affiliates](https://help.simple-affiliate.com/en/articles/4351687-how-to-manually-add-affiliates.md): This guide explains how to manually add a new affiliate
- [How to set up Groups in Simple Affiliate](https://help.simple-affiliate.com/en/articles/4219537-how-to-set-up-groups-in-simple-affiliate.md): This guide walks you through creating a new affiliate group and configuring its unique reward structure.
- [How to add the Affiliate Dashboard to a menu](https://help.simple-affiliate.com/en/articles/4321264-how-to-add-the-affiliate-dashboard-to-a-menu.md): How to add the "Affiliate Dashboard" to your store, so that your customers can create an affiliate account
- [How to enable Discount Codes and set discount rules \(Pro plan\) \(Video\)](https://help.simple-affiliate.com/en/articles/4219542-how-to-enable-discount-codes-and-set-discount-rules-pro-plan-video.md): Enabling referral discount codes
- [How to onboard new affiliates \(New customer accounts\)](https://help.simple-affiliate.com/en/articles/10457991-how-to-onboard-new-affiliates-new-customer-accounts.md): This guide explains how your affiliates join your program and access their personal dashboard.
- [How to import affiliates](https://help.simple-affiliate.com/en/articles/14061298-how-to-import-affiliates.md): Steps on how to bulk import affiliates via CSV
- [How to translate Simple Affiliate into my language](https://help.simple-affiliate.com/en/articles/4716531-how-to-translate-simple-affiliate-into-my-language.md): A guide on how to translate the affiliate dashboard, invoices, and notifications to your language.

## How-to Guides and Videos

- [How to manually reverse a referral](https://help.simple-affiliate.com/en/articles/5159161-how-to-manually-reverse-a-referral.md): This guide explains how to cancel a specific referral and its associated commission.
- [How to set product and collection commissions \(Pro plan\)](https://help.simple-affiliate.com/en/articles/6795118-how-to-set-product-and-collection-commissions-pro-plan.md): How to set unique commission rates for specific products, variants, and collections.
- [How to manually assign a referral](https://help.simple-affiliate.com/en/articles/4949863-how-to-manually-assign-a-referral.md): This guide explains how to manually create a referral and assign commission.
- [How to pay affiliates using Autopay](https://help.simple-affiliate.com/en/articles/4211853-how-to-pay-affiliates-using-autopay.md): How to pay affiliates using autopay.
- [How to Email Affiliates \(using Shopify, Klaviyo, Mailchimp, or other platforms\)](https://help.simple-affiliate.com/en/articles/4626075-how-to-email-affiliates-using-shopify-klaviyo-mailchimp-or-other-platforms.md): Learn how to use Shopify's email feature to send emails to your affiliates.
- [How to Move Affiliates between Groups](https://help.simple-affiliate.com/en/articles/4219562-how-to-move-affiliates-between-groups.md): This guide will walk you through the straightforward process of changing group assignments.
- [How to Create Custom Links \(Pro plan\)](https://help.simple-affiliate.com/en/articles/4299111-how-to-create-custom-links-pro-plan.md)
- [How to rename an affiliate's Discount Code \(Pro plan\)](https://help.simple-affiliate.com/en/articles/4321335-how-to-rename-an-affiliate-s-discount-code-pro-plan.md): How-to Rename Discount Codes
- [How to view and export referrals](https://help.simple-affiliate.com/en/articles/4246079-how-to-view-and-export-referrals.md): This guide explains how to view and export your performance data. Whether you need a detailed breakdown of Shopify orders to review specific line items or a high-level summary of affiliate referral...
- [How to delete an affiliate](https://help.simple-affiliate.com/en/articles/4415734-how-to-delete-an-affiliate.md): This guide explains how to permanently delete an affiliate from your program
- [How to Suspend and Reactivate an Affiliate](https://help.simple-affiliate.com/en/articles/4417438-how-to-suspend-and-reactivate-an-affiliate.md): This guide walks you through how to suspend and later reactivate your affiliates using both the bulk list and individual profile views.
- [How to enable the Simple Affiliate Track app embed](https://help.simple-affiliate.com/en/articles/6122617-how-to-enable-the-simple-affiliate-track-app-embed.md)
- [Auto-pay Overview & Processing Fees](https://help.simple-affiliate.com/en/articles/6326866-auto-pay-overview-processing-fees.md): Comprehensive overview of our Auto-pay system, designed to help you manage timely and efficient commission payouts to your affiliates.
- [How to set different commission for new customers and recurring customers](https://help.simple-affiliate.com/en/articles/8933773-how-to-set-different-commission-for-new-customers-and-recurring-customers.md): How-to set different commission for new and recurring customers
- [How to add the Affiliate Dashboard extension](https://help.simple-affiliate.com/en/articles/10359207-how-to-add-the-affiliate-dashboard-extension.md): How-to add the affiliate extension for Shopify's new customer accounts.
- [How to change a link's default destination URL](https://help.simple-affiliate.com/en/articles/10508674-how-to-change-a-link-s-default-destination-url.md): How to change a referral link's destination URL.
- [How to set up autopay](https://help.simple-affiliate.com/en/articles/11381927-how-to-set-up-autopay.md): Detailed step-by-step process on how to enable autopay to manage and automate commission payouts.
- [How to Set Up Permanent Customer Connection \(Pro plan\)](https://help.simple-affiliate.com/en/articles/11765728-how-to-set-up-permanent-customer-connection-pro-plan.md): Comprehensive overview of the Permanent Customer Connection feature
- [How can I customize and enhance the affiliate signup experience in Simple Affiliate? \(Classic customer accounts\)\[Deprecated\]](https://help.simple-affiliate.com/en/articles/12060763-how-can-i-customize-and-enhance-the-affiliate-signup-experience-in-simple-affiliate-classic-customer-accounts-deprecated.md): Shopify's classic customer accounts only. Note: This feature has been deprecated, and merchants will be forced to migrate to their new customer account configuration.
- [How to prevent affiliates from using their own discount codes](https://help.simple-affiliate.com/en/articles/8736602-how-to-prevent-affiliates-from-using-their-own-discount-codes.md): This guide walks you through creating a "Non-Affiliate" segment in Shopify and linking it to your affiliate group’s discount rule.
- [How to manually create links and track referrals using the "Link ID" \(sacode\) URL parameters](https://help.simple-affiliate.com/en/articles/12827366-how-to-manually-create-links-and-track-referrals-using-the-link-id-sacode-url-parameters.md): This method allows you or your affiliate to append a special tracking parameter \(?sacode=\) to any URL from your store.
- [How to manually pay affiliates \(Premium plan\)](https://help.simple-affiliate.com/en/articles/14116612-how-to-manually-pay-affiliates-premium-plan.md)
- [How to set up Product Attribution \(Premium plan\)](https://help.simple-affiliate.com/en/articles/14326943-how-to-set-up-product-attribution-premium-plan.md): This feature uses Shopify’s Admin Blocks, allowing you to manage your affiliate assignments directly on the product page.
- [How to set up the Klaviyo Integration](https://help.simple-affiliate.com/en/articles/14659129-how-to-set-up-the-klaviyo-integration.md): Sync real-time data directly into your Klaviyo account and automatically trigger personalized emails.
- [Customizing UTM Parameters for Referral Links](https://help.simple-affiliate.com/en/articles/15483254-customizing-utm-parameters-for-referral-links.md): Learn how to use custom UTM parameters to gain deeper insights into your referral trac
- [Setting up automated group tiers with Flows \(Premium plan\)](https://help.simple-affiliate.com/en/articles/15507331-setting-up-automated-group-tiers-with-flows-premium-plan.md): Create automated promotion tiers to reward high performing affiliates without any extra effort from you.

## FAQs

- [FAQ: Why did my affiliate's commission decrease or go negative?](https://help.simple-affiliate.com/en/articles/4800441-faq-why-did-my-affiliate-s-commission-decrease-or-go-negative.md): Common reasons for a negative or decreasing commission
- [FAQ: What are the differences between your plans?](https://help.simple-affiliate.com/en/articles/4222346-faq-what-are-the-differences-between-your-plans.md): A breakdown of the key differences between the Starter, Pro, and Premium plans.
- [FAQ: Do affiliates get notified when a sale is made?](https://help.simple-affiliate.com/en/articles/4212769-faq-do-affiliates-get-notified-when-a-sale-is-made.md): Do affiliates get notified when making a sale?
- [FAQ: How does my customer create an affiliate account?](https://help.simple-affiliate.com/en/articles/4211862-faq-how-does-my-customer-create-an-affiliate-account.md): How your customers can create affiliate accounts
- [FAQ: Do I pay commission on discounts, shipping & tax?](https://help.simple-affiliate.com/en/articles/4223293-faq-do-i-pay-commission-on-discounts-shipping-tax.md): Paying commission on discounts, shipping and tax
- [FAQ: Do affiliates earn commission when using their own referral links and codes?](https://help.simple-affiliate.com/en/articles/4217082-faq-do-affiliates-earn-commission-when-using-their-own-referral-links-and-codes.md): Affiliates using tThis guide explains how to manage this setting and what happens when it is toggled off.heir own discount codes
- [FAQ: Can I use subdomains to track referrals?](https://help.simple-affiliate.com/en/articles/4766303-faq-can-i-use-subdomains-to-track-referrals.md)
- [FAQ: How to Uninstall Simple Affiliate and stop billing](https://help.simple-affiliate.com/en/articles/4375127-faq-how-to-uninstall-simple-affiliate-and-stop-billing.md): Steps required to stop Simple Affiliate subscription
- [FAQ: Why does changing the store currency affect affiliate earnings visibility, and what can I do to prevent issues?](https://help.simple-affiliate.com/en/articles/12682258-faq-why-does-changing-the-store-currency-affect-affiliate-earnings-visibility-and-what-can-i-do-to-prevent-issues.md)
- [FAQ: What is the setup wizard, and how does it affect my data and configurations?](https://help.simple-affiliate.com/en/articles/14113271-faq-what-is-the-setup-wizard-and-how-does-it-affect-my-data-and-configurations.md)
- [FAQ: Troubleshooting discount issues at checkout](https://help.simple-affiliate.com/en/articles/14113306-faq-troubleshooting-discount-issues-at-checkout.md): This guide provides a quick checklist for troubleshooting affiliate discount codes that are not applying correctly at checkout.
- [FAQ: How do affiliate commission payouts appear on bank statements in Simple Affiliate?](https://help.simple-affiliate.com/en/articles/14113781-faq-how-do-affiliate-commission-payouts-appear-on-bank-statements-in-simple-affiliate.md)
- [FAQ: How does referral tracking and affiliate attribution work in Simple Affiliate, and what are the limitations?](https://help.simple-affiliate.com/en/articles/12151142-faq-how-does-referral-tracking-and-affiliate-attribution-work-in-simple-affiliate-and-what-are-the-limitations.md): Understand how referral tracking works in Simple Affiliate.
- [FAQ: Where can I find the link to the signup form?](https://help.simple-affiliate.com/en/articles/14115912-faq-where-can-i-find-the-link-to-the-signup-form.md): This guide shows you exactly where to find your unique dashboard URL and how to start sending it to potential partners.
- [Why did my affiliate receive less commission than expected?](https://help.simple-affiliate.com/en/articles/14484703-why-did-my-affiliate-receive-less-commission-than-expected.md)

## For Affiliates

- [How to connect a bank account](https://help.simple-affiliate.com/en/articles/8417749-how-to-connect-a-bank-account.md): A guide on how affiliates are paid through autopay by connecting their bank account.
- [How to Change Your Bank Account for Payouts](https://help.simple-affiliate.com/en/articles/13403214-how-to-change-your-bank-account-for-payouts.md): How an affiliate being paid with autopay can change the bank account on Stripe that receives their payouts.

## Policies

- [Compliance & Data Protection](https://help.simple-affiliate.com/en/articles/7988480-compliance-data-protection.md): Compliance & Data Protection for Simple Affiliate
- [Terms & Conditions](https://help.simple-affiliate.com/en/articles/7988486-terms-conditions.md): Terms & Conditions for Simple Affiliate
- [Privacy Policy](https://help.simple-affiliate.com/en/articles/8007914-privacy-policy.md): Privacy Policy for Simple Affiliate
- [Cookie Policy](https://help.simple-affiliate.com/en/articles/8028307-cookie-policy.md): Cookie Policy for Simple Affiliate