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Why did my affiliate receive less commission than expected?

Written by Milos
Updated today

When affiliates receive payouts, they may notice that the amount deposited into their bank account is less than the expected commission amount. This discrepancy is caused by factors related to currency exchange rates and local bank fees. Below, we explain why this happens and whether it can be avoided.

Overview of Payout Processes

Payouts to affiliates are processed in USD through Stripe, a global payment processing platform. However, affiliates' bank accounts may be in a different currency, such as HUF (Hungarian Forint). This difference in currency leads to conversions and potential fees.

Why Discrepancies Occur

  1. Currency Exchange Rates: When the payout in USD is converted to the affiliate's local currency, the exchange rate applied by the bank or payment processor may result in a different amount than expected.

  2. Local Bank Fees: Affiliates' banks may charge additional fees for processing international payments or currency conversions. These fees are deducted from the payout amount before it is deposited into the affiliate's account.

Affiliates can view a detailed breakdown of their payments, including any deductions, on their payment invoices. This transparency helps affiliates understand the exact reasons for the discrepancies.

Can Discrepancies Be Avoided?

Unfortunately, no. Since payouts are processed in USD and affiliates' banks may operate in other currencies, the processes of currency conversion and local bank fees are unavoidable. These factors are outside the control of the payout system and are determined by the banks and payment processors involved.

Summary

Discrepancies in affiliate payouts occur due to currency exchange rates and local bank fees when payments are processed in USD and converted to another currency. While these discrepancies cannot be avoided, affiliates can review their payment invoices for a full breakdown of the amounts and deductions. For further assistance, affiliates can contact their bank to inquire about specific fees or exchange rates applied to their transactions.

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