FAQs
Quick answers to common questions
By Milos and 1 other2 authors15 articles
- FAQ: Why did my affiliate's commission decrease or go negative?Common reasons for a negative or decreasing commission
- FAQ: What are the differences between your plans?A breakdown of the key differences between the Starter, Pro, and Premium plans.
- FAQ: Do affiliates get notified when a sale is made?Do affiliates get notified when making a sale?
- FAQ: How does my customer create an affiliate account?How your customers can create affiliate accounts
- FAQ: Do I pay commission on discounts, shipping & tax?Paying commission on discounts, shipping and tax
- FAQ: Do affiliates earn commission when using their own referral links and codes?Affiliates using tThis guide explains how to manage this setting and what happens when it is toggled off.heir own discount codes
- FAQ: Can I use subdomains to track referrals?
- FAQ: How to Uninstall Simple Affiliate and stop billingSteps required to stop Simple Affiliate subscription
- FAQ: Why does changing the store currency affect affiliate earnings visibility, and what can I do to prevent issues?
- FAQ: What is the setup wizard, and how does it affect my data and configurations?
- FAQ: Troubleshooting discount issues at checkoutThis guide provides a quick checklist for troubleshooting affiliate discount codes that are not applying correctly at checkout.
- FAQ: How do affiliate commission payouts appear on bank statements in Simple Affiliate?
- FAQ: How does referral tracking and affiliate attribution work in Simple Affiliate, and what are the limitations?Understand how referral tracking works in Simple Affiliate.
- FAQ: Where can I find the link to the signup form?This guide shows you exactly where to find your unique dashboard URL and how to start sending it to potential partners.
- Why did my affiliate receive less commission than expected?