FAQs
Quick answers to common questions
FAQ: Why did my affiliate's commission decrease or go negative?Common reasons for a negative or decreasing commission
FAQ: What is the difference between the Starter and Pro plans?What is the difference between the Free and Pro plans?
FAQ: Am I able to set different commission for different products/collections?Can I set different commission for different products/collections?
FAQ: Are affiliates notified when a sale is made with their discount code?Do affiliates get notified when making a sale?
FAQ: How does my customer create an affiliate account?How your customers can create affiliate accounts
FAQ: Do I pay commission on discounts, shipping & tax?Paying commission on discounts, shipping and tax
FAQ: Can affiliates track referrals using discount codes?How to track affiliates referrals using discount codes
FAQ: Can affiliates use their own discount code/referral link?Affiliates using their own discount codes
FAQ: Can I use subdomains to track referrals?
FAQ: Does Simple Affiliate support localization?Can I use Simple Affiliate in more than one language?
FAQ: Can I translate Simple Affiliate to my language?Translate the affiliate dashboard and notifications to your language.
FAQ: Can I change the commission for individual affiliates?How to change commission for affiliates
FAQ: Why wasn't my affiliate's order tracked?Common reasons why an affiliate's order wasn't tracked.
FAQ: Can I bulk import my affiliates?How to bulk import affiliates
FAQ: How-to Uninstall Simple Affiliate and stop being billedSteps required to stop Simple Affiliate subscription