FAQs

Quick answers to common questions

Sebastian avatar Milos avatar
15 articles in this collection
Written by Sebastian and Milos

FAQ: Why did my affiliate's commission decrease or go negative?

Common reasons for a negative or decreasing commission
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Written by Sebastian
Updated over a week ago

FAQ: What is the difference between the Basic and Pro plans?

What is the difference between the Basic and Pro plans?
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Written by Milos
Updated over a week ago

FAQ: Am I able to set different commission for different products/collections?

Can I set different commission for different products/collections?
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Written by Milos
Updated over a week ago

FAQ: Are affiliates notified when a sale is made with their discount code?

Do affiliates get notified when making a sale?
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Written by Milos
Updated over a week ago

FAQ: How does my customer create an affiliate account?

How your customers can create affiliate accounts
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Written by Milos
Updated over a week ago

FAQ: Do I pay commission on discounts, shipping & tax?

Paying commission on discounts, shipping and tax
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Written by Milos
Updated over a week ago

FAQ: Can affiliates track referrals using discount codes?

How to track affiliates referrals using discount codes
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Written by Milos
Updated over a week ago

FAQ: Can affiliates use their own discount code/referral link?

Affiliates using their own discount codes
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Written by Milos
Updated over a week ago

FAQ: Can I use subdomains to track referrals?

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Written by Milos
Updated over a week ago

FAQ: Does Simple Affiliate support localization?

Can I use Simple Affiliate in more than one language?
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Written by Milos
Updated over a week ago

FAQ: Can I translate Simple Affiliate to my language?

Translate the affiliate dashboard and notifications to your language.
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Written by Milos
Updated over a week ago

FAQ: Can I change the commission for individual affiliates?

How to change commission for affiliates
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Written by Milos
Updated over a week ago

FAQ: Why wasn't my affiliate's order tracked?

Common reasons why an affiliate's order wasn't tracked.
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Written by Milos
Updated over a week ago

FAQ: Can I bulk import my affiliates?

How to bulk import affiliates
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Written by Milos
Updated over a week ago

FAQ: How-to Uninstall Simple Affiliate and stop being billed

Steps required to stop Simple Affiliate subscription
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Written by Milos
Updated over a week ago